At BestGv, customer satisfaction is our top priority. If you’re not entirely satisfied with your purchase, we’re here to help. Our policy is designed to ensure a smooth and transparent process, while protecting our business from potential losses.
2. Eligibility for Returns
Time Frame: You have 14 days from the date of receipt to return an item for a refund.
Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items: Certain items are exempt from being returned. These include perishable goods, custom-made products, and items on sale or clearance.
3. Refunds
Inspection: Once we receive your return, we will inspect it and notify you of the status of your refund. If the return is approved, we will initiate a refund to your original method of payment.
Deductions: Refunds may be subject to a restocking fee of up to 15% of the item’s price. Shipping costs are non-refundable.
Time Frame: Refunds will be processed within 14 days of our receipt of the returned item.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@bestgv.com.
5. Shipping Returns
Responsibility: You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
Address: To return your product, you should mail it to: info@bestgv.com
Tracking: We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
6. Exceptions
Custom Orders: Custom or personalized orders cannot be refunded or exchanged.
Damaged or Incorrect Items: If you received a damaged or incorrect item, please contact us within 7 days of receiving your order.
7. Right to Refuse
We reserve the right to refuse a return if the item does not meet our return policy conditions.
8. No Refunds or Returns
Final Sale: All online gaming gift card purchases from {BestGv} are final. Once a purchase is made and the digital code is delivered, we cannot offer a refund or accept returns under any circumstances.
Digital Delivery: Since our products are delivered digitally, there is no way to “return” the product once the code has been issued. Please ensure that you carefully select the correct product before completing your purchase.
9. Changes to This Policy
We reserve the right to update or modify this policy at any time without prior notice.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at info@bestgv.com
